Mable Registration Timeline Guide

HOW IT WORKS

This guide gives a clear, 6 step overview of getting started as a support worker on Mable — from completing your profile and downloading the Mable app, to searching for jobs, arranging a meet and greet, offering an agreement, and submitting your support hours for payment.

It also explains key tasks such as setting your rates, keeping your profile up to date, using the app, preparing service agreements, completing session notes, and understanding how Mable payments work.

Use this guide to plan each step clearly and build a strong, professional Mable profile that helps clients understand your services, availability, and support worker experience.

Complete your Mable profile
TimeFrame: Approx. 1 Day
Start by building your profile. Your support worker profile has all the information your clients need — who you are, what services you offer, your preferred hours, qualifications, and more. A complete profile helps you find and attract jobs that best match you and your skills.
Steps to Complete Your Profile
Select ‘Edit profile’ in the top left-hand corner of your dashboard, or click on your profile picture in the app.

Select ‘Edit profile’ in the top left-hand corner of your dashboard, or click on your profile picture in the app.

Add the days and hours you can work in the preferred hours section.

Add your rates for weekdays, weekends and overnight sessions in the rates section. Use the rates calculator on the page for a guide on how much to charge with your skills and experience.

Add your locations. We recommend adding at least 3 locations to boost your opportunities.

A complete profile performs better. Continue with ‘Additional details’ and ‘Personal Details’ sections for strong job leads.
Documents, Forms & Links
Use the Mable guide below for step-by-step support when updating your support worker profile and keeping your information current.

5 Ways to make your worker profile stand out on Mable
Mable Registration – Get started – Provide independent support work on Mable
Read More
Download the Mable app
TimeFrame: 5 - 10 minutes
Building a business is all about engagement, connectivity and consistency. The more you engage with your potential clients, the higher your chances of booking more support sessions and building a thriving small business on Mable.

Download the Mable Support worker app. Having the app handy will help you find jobs, respond to messages, submit support hours and track your payments on the go.
What You Can Do in the Mable: Manage Clients App
The Mabel: Manage Clients App is designed for Support Workers to stay connected and manage your work from one place.

Search and book jobs on the go.

Call and chat with potential clients securely in the app.

Compile agreements, submit support hours and get payments underway directly through the app.

Plan, view and manage your day’s support sessions in one spot.

Stay on top of admin, including support hours, with built-in prompts.

Access safeguarding support and the Help Centre if needed.
Documents, Forms & Links
Use the links below to learn more about building your small business as an independent support worker on Mable, and how to download the Mable: Manage Clients app that helps Support Workers; managing jobs, messages, agreements, support hours and payments while you are on the go.

Build your business as an independent support worker on Mable
Download the Mable: Manage Clients support worker mobile app and get more done
Read More
Search and apply for jobs
TimeFrame: Approx. 30–60 minutes
Now that your profile is complete, you can set your rates and begin looking for jobs on Mable through your account.

We recommend you apply for 5 or more jobs to help secure your first client. This is because clients don’t always respond to everyone who applies, so applying for more jobs gives you more chances of success.
To-Do List
Use the Jobs section in your Mable account to search for suitable opportunities and send messages to clients whose support needs match your skills, availability and services.

Select ‘Jobs’ from the main menu

Select ‘Search’ or ‘Discover‘ to find jobs that match your profile

Select the job you like best, then click ‘Message to apply’, and follow the steps.
Documents, Forms & Links
Use the links below to help you set your support worker rates, understand how to apply for suitable jobs, and learn practical tips for building successful client relationships on Mable.

Guide – Set your support worker rates on Mable
11 steps to succeed as an Independent Support Worker on Mable
Read More
Set up a meet and greet
TimeFrame: 2 days
When a client replies to your job application, set up a casual meet and greet to learn more about each other. You can do this via phone or video in the Mable app, or in person.

Meet and greets are an opportunity to chat about rates, services, support needs, and interests.

You are under no obligation to offer a free meet and greet, however, if you’d like to you can let clients know you offer free meet and greets by checking the box in your rates section.

You can learn more about the meet and greet process and get some tips to help you prepare for this meeting.
To-Do List
Use your Mable Inbox to invite the client to a meet and greet, then agree on a suitable time and format before moving forward.

Select ‘Inbox’ in the main menu.

Select your client’s message.

Click, ‘Set up meet and greet’.
Documents, Forms & Links
Use the links below to help prepare for your meet and greet, understand what to discuss, and make sure the conversation is useful for both you and the client.

Meet and greet with a client: what you need to know
Independent Support Worker Meet & Greet Checklist.pdf
Read More