Home Care Package Timeline Guide

Begin by contacting MyAgedCare on 1800 200 422 or applying online. You’ll provide basic personal and Medicare details, and nominate someone (a family member or advocate) to act on your behalf. This quick initial step gets your eligibility process underway.

If you choose to work with a provider like ACare WA the local Home Care Provider in Denmark, our team can assist you throughout the entire Home Care journey.

myGov is the Australian Government’s secure online portal for managing your Home Care Package, linking My Aged Care and Services Australia data so you can track your budget, services, and provider details in one place.

Within a couple of weeks, a My Aged Care officer will call to discuss your health, daily living activities, and support needs. Answer questions openly and have any medical or lifestyle information ready so they can determine your initial eligibility for home care assistance.

If you only need entry-level services, you’ll be referred to the Regional Assessment Service (RAS). A regional assessor will review your existing supports—such as domestic help or meals—and approve you for Commonwealth Home Support Programme (CHSP) services, typically within a month.

The Aged Care Assessment Team (ACAT) will visit you to evaluate your full range of care requirements. Be candid about your most challenging days and discuss possible supports (physiotherapy, equipment, transport). Their detailed assessment determines your official Home Care Package level.

After ACAT, you’ll receive an official HCP approval letter within a week or two, indicating the level of Home Care Package you’ve been awarded and any special conditions. Carefully review this letter and share it with your chosen provider so they can prepare your care plan.

About three months before your funds become available, you’ll get a “Ready Letter” notifying you that your Home Care Package is roughly 90 days away.

From the date on this letter, you have 53 days to select and confirm your service provider.

Once your package is officially assigned, you’ll receive notification letter often within a week containing your unique Package ID and the deadline to finalise your provider choice.

One of the options is ACare WA, your local Home Care Provider based in Denmark. We can assist you with all aspects of your package arrangements.

Forward notification letter to your chosen Home Care Provider (ACare WA) to kick off the contracting process.

Within about a week of assignment, you’ll meet with your Home Care Provider (ACare WA) to discuss your individual support needs, schedule services, and set a start date.

This face-to-face planning ensures your care aligns with your preferences.

Over the next fortnight, you’ll review and sign a formal Service Agreement, finalise your personalised care plan within your budget, and arrange billing or direct debit authorisations. This paperwork cements the details of your ongoing support.

Finally, within a week of signing your agreement, your dedicated care team will arrive to begin delivering services in your home. You’ll establish a regular schedule and provide feedback after the first visit to ensure everything meets your expectations.