Support at Home Guide

Support at Home / Interim HCP Assessment

Your My Aged Care assessment outlines the support you are eligible to receive under Support at Home. It includes essential information that helps ACare WA understand your approved services, funding level, and any health or safety recommendations.

Your assessment outlines:

• The services you are approved for
• The level of support you are eligible to receive
• Any recommendations for safety or health needs

If you can’t find your copy:

• Download it from your My Aged Care Portal, or
• Phone My Aged Care on 1800 200 422 and ask for a replacement.

Having this document available ensures we prepare correctly for your onboarding.

If someone already helps you with paperwork or communication, such as a family member or advocate, you may choose to nominate them as your My Aged Care Representative. This allows them to help manage your information and speak with My Aged Care on your behalf.

• Speak to My Aged Care on your behalf
• Upload or download documents
• Link MyGov, Centrelink and My Health Record
• Manage letters and notifications

You can set this up:

• Online through your My Aged Care account
• By phone: 1800 200 422

All clients receiving government-funded aged care have rights under the Charter of Aged Care Rights. These rights ensure that you feel respected, informed, and safe throughout your care journey.

These rights include:

• Being treated with dignity and respect
• Being safe
• Making choices about your care
• Being informed about your fees and services

ACare WA will review these rights with you during onboarding. If anything ever feels unclear, you are encouraged to speak with us.

Your Centrelink income and assets information is used to determine whether you may need to contribute toward your Support at Home services. Preparing these documents helps us plan your budget accurately and avoid unexpected costs.

Useful things to have ready:

• Your Centrelink Income & Assets Summary (from MyGov or Centrelink)

Basic details about:

• Pension or super payments
• Savings or investments
• Property or other assets

Centrelink Aged Care Means Test line: 1800 227 475

Although ACare WA cannot give financial advice, we can help guide you on what documents you may need.

Having legal documents that outline who can make decisions on your behalf is incredibly helpful if your health changes. These are optional but recommended.

Typical documents in Western Australia:

• Enduring Power of Attorney (EPA) – finances and property
• Enduring Power of Guardianship – personal, lifestyle and some health decisions
• Advance Health Directive – your wishes for medical treatment and end-of-life care

If you already have these, let ACare WA know where they are kept and who your decision-makers are.
If not, you may wish to speak with a lawyer, Public Trustee or community legal centre.

A medical summary from your GP helps us create an accurate care plan and ensures your support workers understand your health needs.

Your GP summary should include:

• Your current diagnoses
• Medications
• Allergies
• Important specialists

This information helps us plan your services safely and appropriately.

ACare WA was founded in 2023 by Maria Redman after many years of supporting regional communities and caring for family members living with dementia and complex health needs.

The focus is simple: local, flexible, transparent support that keeps people safe and independent at home.

If you choose ACare WA, we begin by learning about your unique circumstances, goals, and daily routines. The following steps come directly from your onboarding process:

1. Listen to your story — what’s working and what’s becoming harder.
2. Identify your goals — staying at home, supporting your partner, reducing stress, improving safety.
3. Review your package funding and build a simple, realistic budget.
4. Use your documents (where you choose to share them) to ensure the right people are involved and prepared.

You remain fully in control of your services. Support can begin slowly, increase, decrease, or pause entirely based on your needs.

ACare WA blends local coordination with trusted systems so you receive flexible and transparent support tailored to your life.

• You choose your workers, times and routines.
• We offer personal coordination with transparent budgeting.
• Your care is designed around your life, your home, and your goals.
• A strong focus on couples, family involvement, and staying in control.

More information is available on our Pricing page

There is no obligation to begin services immediately. When you feel ready, ACare WA can help you understand your Support at Home package level and start with a simple, safe plan that suits your needs.

We can offer:

• A no-pressure planning chat (phone, home visit or video call).
• Help understanding your Support at Home package level.
• A simple support plan to start safely and calmly.
• A path forward that can change as you do.

Thank you again for reaching out. We are here to support you whenever you’re ready.